Review: United Club, Chicago O’Hare, Terminal 1, Concourse B


The City of Chicago in the United States of America is a focus city for United Airlines. Being one of their major mid west hubs for travel within the region, both on United Airlines and other Star Alliance carriers, it offers flights to almost anywhere. During our travel through Chicago O’Hare, we happened to be connecting through to South America. During our lay over, we stopped in at two United Club’s to pass our time.

This post is one chapter on our trip to South Africa, a Safari in the Maasai Mara in Kenya and Mauritius. This trip was redeemed through Air Canada’s Aeroplan and through Starwood Preferred Guest (Marriott Bonvoy) and Hyatt Gold Passport. For more information on how this trip was booked, please see our trip introduction here. For other parts of the trip, please see this index.

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Review: United Club, Chicago O’Hare, Terminal 1, Concourse B, Chicago, Illinois, United States of America.

“Near the primary security checkpoints, the main United Club at Chicago O’Hare that has all the feel of a library with arched ceilings and wide spaces”

This review is of the United Club Chicago Terminal One Concourse B. For other lounges at Chicago O’Hare, please see this review of the United Club Chicago Terminal One Concourse C or this review of the United Club Chicago Terminal 2 Concourse F.

Connecting at Chicago O’Hare:

Over the years, I’d given up on booking tight connections (under 90 minutes) on leisure trips and I’d intentionally seek out longer connections on my tickets. For me, it means less stress, less running around and usually an opportunity to catch up on things if your flight doesn’t get delayed. Today’s layover in Chicago was 4 hours, which is a perfect amount of time on a holiday as far as I was concerned.

Having gone through US Customs and Border Protection Pre-Clearance in Vancouver, we arrived on our United Airlines Vancouver to Chigo Flight in Concourse C. Concourse C is the outer heart of United’s operations at Chicago.

Chicago O Harre Terminal 1 Concourse C

Passing up my usual favourite “the Bergoff Café”, we opted for MrsWT73’s favourite Wolfgang Puck’s in the B Concourse.

Chicago Terminal 1 Tunnel Art between Concourse B and Concourse C

Once dinner was complete, we had an opportunity to visit two of the United Clubs – Concourse B (near Gate B7) and Concourse C near Gate. C17. This review is of the Concourse B Lounge.

Big Brontosaurus in Concourse B

Locating the United Club Terminal One Concourse B:

The United Club is located just shortly after the primary security gates at the Terminal 1 B Concourse.

The United Club Entry located next to Gate B7

The main access point is via escalators near Gate B7 on the B Concourse. Given it’s central location, it’s pretty easy to locate.

Accessing the United Club:

Access to the United Club lounge today was provided courtesy of an international business class ticket on an outbound Star Alliance Flight. We were connecting onto Sao Paulo, Brazil on United Airlines later that evening and this qualified us for access. United Airlines typically does not offer lounge access on a domestic first class tickets, and like all other American lounges, offers annual lounge memberships in order to gain access on domestic ticket. We were also Star Alliance Gold members at the time of travel thanks to the Air Canada Aeroplan frequent flier program, which would have also afforded access.

You could also potentially get access through a business class ticket another star alliance carrier, by purchasing an annual membership (or day pass), or through select USA based credit card memberships.

Inside the United Club Lounge:

We entered the Club. After we had our eligibility confirmed by the lounge dragons, I knew I was immediately in trouble after MrsWT73 announced “I don’t like it here.”. I hadn’t even sat down yet, thinking to myself “Uh – oh. Wait until she sees the un-renovated United Club on C concourse.” I think it was the initial impression of many travellers in the evening bank of flights since the lounge was pretty full when we arrived. This lead to a bit of a busy and chaotic lounge experience with people coming and going between conversations, calls and productivity.

United Club Concourse B Entry

The B7 United Club looked like a library without any books. Regretfully, it was another windowless lounge, although this one had beautifully airy ceilings. There were lots of loungers available for seating. While most were occupied, we eventually found ourselves a spot. The most interesting aspect of this lounge was the people watching. 

A packed place at Rush Hour
A Full House

Food and Beverage:

There were the usual light bite offerings here typical of a United Lounge. These included the usual snack silos and cello wrapped Tillimook Cheese. At the time of our visit, United wasn’t putting a lot of effort into catering for their lounges. As a result, we just enjoyed a full service bar wine while we digested our dinner that was had elsewhere.

United Club House Wine, an Executive Traveller Magazine and an International Boarding Card

My only complaint about this particular lounge is that being situated as the first lounge closest to the primary security gates, it likely sees among the most traveller traffic. As a result, it was quite a busy experience during our weekday evening visit.

My thoughts on the United Club Chicago Terminal One Concourse B:

The United Club Chicago Terminal One, Concourse B, like many other United Club’s, is a pretty straight forward United Lounge. I personally enjoyed the space with is accented with unusually high ceilings for any lounge, leading to a nice airy space. Being a strong focus city and hub for United, this Chicago United Club is likely one of their busiest lounges. As a result, it tends to be a busy experience being located next to security and one of the closest United Club lounges.

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