Review: The Sheraton Saigon Hotel and Towers, Ho Chi Minh, Vietnam


We opted for a stay at the conveniently located Sheraton Saigon Hotel and Towers for our stay in Ho Chi Minh city. While the Sheraton is an older property brand in Asia, we were really impressed with tis attention to detail and service orientation. We were made to feel like gold while we stayed here. We had a comfortable stay that would easily have us recommend this property for those looking for a centrally located stay in Saigon.

This post is one chapter on our third Round the World trip via South Korea, Vietnam, Singapore, the Maldives and India. This trip was redeemed through Air Canada’s Aeroplan and through Starwood Preferred Guest (Marriott Bonvoy) and Hyatt Gold Passport (World of Hyatt) loyalty programs. For more information on how this trip was booked, please see our trip introduction here. For other parts of the trip, please see this index.

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Review: The Sheraton Saigon Hotel and Towers, Ho Chi Minh, Vietnam

“An old school Sheraton property that shone brightly as a result of it’s excellent service”

Booking and Getting There:

During our time in Saigon, I had initially wanted to stay at the Park Hyatt Saigon. It has a great view situated immediately across from the Saigon Opera House. Unfortunately, after I had booked our air ticket and started researching places to stay, I learned that the Park Hyatt Saigon property was to be fully closed during our visit for a major refurbishment. We ended up at the Sheraton Saigon, which is situated about two blocks away from the Park Hyatt and just around the corner.

After arriving off an Asiana Airlines Business Class Seoul Incheon – Ho Chi Minh Ta Non Shat flight, we met our driver by the posted Sheraton Saigon stand in the outdoor arrivals area and transferred over to the Sheraton Saigon in a beautiful black Mercedes. Part of the appeal of travel is figuring out of the local culture. But the older I get, admittedly, the less interested I am in figuring out this culture immediately after stepping off an international flight in a jet lagged condition. At the time of writing, the hotel car is contracted by Bali Limousines, in the event that you want to book direct.

Sheraton Hotel Car Transfer by Bali Limosines

On the drive over to the hotel, we were surrounded by motor cycles as we crawled slowly along the streets.

Sheraton Saigon Hotel & Towers
88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam

Arriving to the Sheraton Saigon:

On arrival, unlike most of my other Starwood / Marriott stays, after the car transfer, we were immediately escorted to our room direct from the curb, bypassing the front counter in the lobby. We completed our “check in” directly in our suite. The hotel was very pro-active in dealing with personalized service with the VIP members, including a personalized outreach by email prior to the stay for any additional requests. This was a very welcomed and private process, which was really appreciated.

Arriving to the Sheraton Saigon
Sheraton Saigon

The lobby itself, which we’d explore later, was a large and grand place consistent with an older Sheraton property. It was spacious across all one level, and often featured live music playing.

Bypassing the Hotel Lobby
Sheraton Saigon Reception Desks

During our check in, our check in host indicated to us that the hotel had adjusted our stay and waived any cancellation charge as a result of missing our connecting flight. This meant that we were not charged for yesterdays cancelled hotel car transfer or the first night’s room rate. It was a very nice gesture on the part of the hotel as we were probably an hour after the cancellation deadline by the time we notified the Sheraton Saigon with our new flight information. It also avoided the complication of making a travel interruption claim with our credit card company. In my view, this was a major thumbs up for Sheraton Saigon. 

A lobby that features live music

On check in 5 PM late check out was also granted as a Starwood Preferred Guest Gold (now Marriott Bonvoy Gold) member. An information sheet was also provided for club level rooms: 

Club Level Amenities

The Room: A Club Studio King

Club Lounge Access, Larger Studio Room, King

We had booked a Club Studio King, and were assigned from #1923. The Club Studio King was a standard hotel room that was about 30% larger than a regular traditional hotel room. It was quite comfortable, and well equipped with a mini bar, view and double sinked bathroom. The room actually looks smaller in the photographs here, but we could have done cartwheels in it, it was that spacious. 

Doorway to Room #1923 – Club Floor
A King Bed in a Club Studio
A Spacious Room with Double Luggage Racks
An Integrated Desk

The room featured a chaise lounger, for relaxing. I don’t often find many chaise loungers in hotel rooms, so it was nice to see something different in this space.

A Chaise Lounger

A welcome amenity of fruits were also available, in addition to welcome messages. I always appreciate a welcome message from the manager, as it’s something that takes some time to do.

Welcome Messages from the Sheraton Saigon
Welcome Fruits

It also wouldn’t be Asia without the banned durian fruits sign in the room.

No Durian Fruit Storage Today!

A Room with A View:

Being in the towers portion of the hotel, and being on the nineteenth floor, we were treated to a nice city view.

A Room with a View of the Lotus Tower Skyscraper from the 19th floor
City Views from our Club Studio

A Larger Bathroom:

The bathroom was designed with a larger space. It featured a double vanity, which was great for two people getting ready. It also offered a separate stand up shower and soaker tub.

A Double Vanity Bathroom with a stand up shower
A Separate A Soaker Bathtub

Around the Hotel:

Visiting the Club Lounge:

The club lounge on the 21st floor was open from 6 – 10 PM. It offered club guets a continental breakfast between 06:30 AM – 10 AM and free flow happy hour drinks between 5 – 730 pm. We spent a few nights up here watching the sunset. Of course, there were a few people feeding their families appetizers for dinner. They usually didn’t stay all to long. 

The Sheraton Saigon Club Lounge
Comfortable Table Seating: Oriented towards single business travellers

There were some light snacks available. They were pretty middle of the road, and as expected from a Club Lounge that offering just a snack instead of a meal replacement.

Japanese Snacks along with small amounts of cold cuts
Water Crackers and a few hot snacks
Appetizer Snacks overlooking the Saigon Skyline

More importantly, a feature that I always appreciate at Sheraton’s internationally is a wet bar stocked with complimentary happy hour beverages.

A Wet Bar was available during happy hour for complimentary happy hour beverages

Level 23 Wine Bar:

The property also featured the Level 23 Wine Bar. It was situated on the twenty third floor. We didn’t stop by on this particular visit. It had a bit of a tired decor when we stopped by. It was nice to have a a result of convenience knowing we could get a good glass of wine if we needed it.

Outdoor Pool and Recreation Center:

The hotel offered an outdoor pool and indoor recreation centre. The pool was walled by concrete, making early morning and late evening sunning a shady experience. The hotel also featured a gym with treadmills and the usual variety of equipment needed for any athletic travellers.

Outdoor Pool
Outdoor Pool with Some Sun Loungers
A Fitness Center overlooking the Pool

The hotel is well situated in the Dong Khoi area of Ho Chi Minh City and is walking distance from most major tourist attractions across the broken Saigon sidewalks.

Our stay experience with The Sheraton Saigon Hotel and Towers:

Although the property was not the newest, or the most swish or contemporary hotel, the staff treated us like gold. Based on the hotel waiving our cancellation fee as a result of the missed flight, we would easily stay with them again. The service levels were strong, in fact likely the highest service levels that I’ve experienced at a Sheraton branded property. For those that are looking for a place where service is the key, this property will easily fit your needs.

If you’ve stayed at The Sheraton Saigon, did you get terrific service like we did?

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