Review: Plaza Premium Arrivals Lounge, London Heathrow – Terminal Two, United Kingdom


Plaza Premium operates a variety of lounges around the world, including several offerings throughout London Heathrow’s airports in Terminal Two, Three and Four. The Plaza Premium Arrivals Lounge offered an arrivals facility for those that are not fortunate enough to be arriving to the other mainline arrivals lounges offered by Air Canada and United Airlines. Our brief visit would allow us to check out the facilities and make use of the beverage bar.

This post is one chapter on our trip to Portugal, the United Kingdom (England and Norther Ireland) and Ireland. This trip was redeemed through American Airlines Advantage and enhanced through Marriott Bonvoy Elite Status. For more information on how this trip was booked, please see our trip introduction here. For other parts of the trip, please see this index.

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Review: Plaza Premium Arrivals Lounge, London Heathrow – Terminal Two, United Kingdom

We arrived into London Heathrow on TAP Portugal Business Class Lisbon – London Heathrow. We arrived quite early in the morning at 10:30 AM. Our hotel room at the Residence Inn by Marriott London Kensington was not likely to be ready until much later.

My travelling companion, WT73Jr had skipped breakfast on board thanks to an early departure. It was also otherwise pouring with rain outside in London, we hopped into the Plaza Premium Arrivals Lounge at Terminal 2. When travelling as a family, I never pass up a free opportunity to fill the teenage stomach pit for free…


Locating the Plaza Premium Lounge:

There are three Plaza Premium Arrivals Lounges located at London Heathrow Terminals Two, Three and Four. This review is of the Arrivals Lounge located in London Heathrow Terminal Two.

The Plaza Premium Lounge is easily located immediately outside of the international arrivals are on the public side of London Heathrow Terminal Two. It is adjacent to the United Airlines Arrivals Lounge which services Air Canada and United Airlines passengers that are travelling in business class.

If you are arriving into London Heathrow Terminal Two, take a left after navigating to the public side and you’ll find yourself in front of the arrivals lounge area.

Location of the Plaza Premium Arrivals’ Lounge London Heathrow Terminal Two
Map Courtesy of

The lounge is easily located in the corridor as a result of the recognizable Plaza Premium Logo sign. It is uniquely available to those arriving in London Heathrow Terminal Two, especially if are not travelling in Business Class on Air Canada or United Airlines.

Plaza Premium Arrivals Lounge

Accessing the Plaza Premium Arrivals Lounge:

The Plaza Premium Arrivals Lounge at London Heathrow is accessed through a variety of methods:

The Lounge offers pay entries at the front reception. On our visit today, the sign on the outside was advertising entries for 30 £.

The Lounge offers visits booked through their website in advance. These visits are tiered based on the amount of time that you stay. Unlike a departures lounge, I can’t see a stay at this location being any more than 1 – 2 hours.

The lounge also offered access through Priority Pass. Our access for us today was granted via Priority Pass Select. This method has since been discontinued.

For members holding the American Express Platinum Cards, access is also granted through the American Express Membership Lounge Program. Access can be granted by presenting an American Express Platinum Card at the front counter.

Plaza Premium Arrivals Lounge Reception:

Inside the Plaza Premium Arrivals Lounge:

This will be a brief review since the lounge itself is very small. The lounge offers a very small seating area consisting of a view tables, in addition to a long table at the rear of the lounge.

A Small Space – Plaza Premium Arrivals Lounge

The lounge offered a long bar and drink station. The lounge was a bit a la carte as drink princes were also posted on the bar. Unlike a regular lounge where many alcoholic beverages are included, alcoholic drinks were only made available for purchase.

The lounge did offer a shower suite, which was available on request. This is probably the lounge’s best feature for those looking to freshen up prior to getting to a meeting or a transfer into the city.

We killed off a little time since we had arrived at 10:30 AM and there was no likelihood our hotel room at the Residence Inn by Marriott London Kensington the room was going to be ready when we arrived to the hotel in an hour.

WT73Jr was also able to stock up on an American breakfast snack having slept through the plane’s offerings.

The Bottom Line: The Plaza Premium Arrivals Lounge

The Plaza Premium Arrivals Lounge in London Heathrow Terminal Two offers a place to visit if you don’t have access to the mainline United Airlines Business Class Arrival’s Lounge facilities. The main surprise about the Plaza Premium Arrivals Lounge was how small it was. I doubt I’d would make a point at stopping by again, unless I was looking for a quick shower or a quick hydrating drink before making the trip into London.

If you have visited the Plaza Premium Arrivals Lounge at London Heathrow, was the visit worth your time ?

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